Damage or Loss Charges

Equipment Damage and Loss Charges


While our  equipment is in your care, there are unforeseeable and unintentional accidents that can happen (e.g. loss, missing components, swapping, burnout, dents, breakage, corrosion, deformation, malfunction of electric goods, etc.) leading us to replace the equipment.  Therefore, during the booking process customers agree to be responsible for equipment recovery. When the unfortunate happens, we first of all give the customer a chance to physically replace the equipment prior to asking for the monetary value as follows;


Food Display Equipment and tableware unit cost

*PLEASE NOTE: If you damage a water pan, food cover or water pan stand, there is no way you can buy these individually.  A complete chafing set must be purchased.  Therefore, it is paramount that if you do not know how to use chafing equipment properly, ask us for assistance at any time.  However, in the description of chafing dishes, there are links you can click for written instructions and videos for assistance. 


  1. Burnt out/ corroded/ dented Baines-Marie/water pan @ £40.00
  2. Lost chafing dish stand @ £40
  3. Burnt out, corroded, dented, damaged or lost Food pan 9L  @ £16.00
  4. Burnt out, corroded, dented, damaged or lost Food pan 4L @ £8.00
  5. Burnt out, Dented or corroded food cover/Lid@ £40.00
  6. Replacing a complete chafing set @ £50.00
  7. Replacing a chafing fuel holder  @ £8.00
  8. Replacing a chafing fuel damper @ £2.50
  9. Buffalo Soup Kettle replacement @ £60.00
  10. Cracked/damaged salad crock replacement @ £12.00
  11. Condiments/sauce jar @ £5.00
  12. Centre table Round salad dressing/condiments bowl (tri-set) @ £8.50
  13. Centre table rectangular salad dressing/condiments bowl (quad-set) @ £9.50
  14. All types dinner plates (sizes 8”) @ £3.95
  15. All types dinner plates (sizes 9”, 10") @ £4.50
  16. All types dinner plates (sizes 11”) @ £7.00
  17. Gravy/sauce boat 550ml/19.4oZ @ 6.00
  18. Oatmeal bowl @ £4.00
  19. Winged pasta/soup bowls @ £4.50
  20. Salt or pepper shaker  @ £3.50
  21. Salt and Pepper shaker set @ £5.00


    Drink Display equipment and tableware unit cost

    1. Vonshef 12kg Ice maker @ £150.00
    2. HOMCOM 20gk ice making machine £180.00
    3. Pump Action Airpot @ £20.00
    4. White insulated coffee pot/insulated teapot @ £15.00
    5. Stainless steel tea/coffee pot £10.00
    6. Stainless steel goose neck coffee percolator £10.00
    7. Manual filler electric boiler 20L Swan @ £100
    8. Manual filler electric boiler 20L Buffalo @ £140
    9. Teacup @ £2.50
    10. Teacup saucer @ £2.50
    11. Coffee mug @ £2.50
    12. Oval 200ml Milk jug @ £3.00
    13. Centre table Glass jar/jug @ £4.20
    14. Hi-Ball glass tumblers 10Oz/285ml @ £2.50
    15. Wine Goblet 410ml @ £4.80
    16. Wine decanters 1.8L @ £35.00
    17. Champagne flute 170ml @ £2.75
    18. Champagne flute 210ml @ £3.00
    19. Champagne/wine bowl @ £30.00


    Cutlery and Serving utensils unit cost

    1. Kelso/plain economy Cutlery units (knife, fork, d-spoon, s-spoon, t-spoon) @ £0.80
    2. Dubarry and Kings Cutlery units (knife, fork, d-spoon, s-spoon, t-spoon) @ £2.00
    3. Steak knives replacement @ £3.50
    4. Punja rice spoon replacement £3.50
    5. Large serving spoon Stainless steel @ £3.00
    6. Large serving spoon Black Nylon @ £7.50
    7. Large serving spoon SS/RD @ £3.00
    8. Large serving spoon SS/CPR @ £3.00
    9. Buffet slotted spatula stainless steel @ £4.00
    10. Serving tongs heavy duty/hot food tong @ £4.00
    11. Serving tongs SS Locking tongs 34cm @ £4.50
    12. Serving tongs SS/Nylon 34cm @ £4.50
    13. Serving tongs SS/Nylon 27cm @ £3.80
    14. Heavy duty ladle Gravy/Soup Large @ £8.00
    15. Soup/Buffet ladle Medium @ £6.00
    16. BBQ/Braai/heavy duty fork @ £10.00
    17. BBQ/Braai/heavy duty spatula @ 10.00


    Equipment Packaging

    1. Large (51L+) heavy duty clear PVC  lid @ £6.00
    2. Medium (24L+) heavy duty clear PVC lid @ £5.00
    3. Small  (7L+) heavy duty clear PVC lid @ £4.00
    4. Large (51L+) heavy duty grey/black PVC lid @ £7.00
    5. Medium (24L+) heavy duty grey/black PVC lid @ £6.00
    6. Small (7L+) heavy duty grey/black PVC lid @ £5.00
    7. Large (51L+) heavy duty clear PVC @ £24.00
    8. Medium (24L+) heavy duty clear PVC @ £18.00
    9. Small (7L+) heavy duty clear PVC lid @ £10.00
    10. Large (51L+) heavy duty grey/black PVC @ £30.00
    11. Medium (24L+) heavy duty grey/black PVC lid @ £20.00
    12. Small (7L+) heavy duty grey/black PVC lid @ £15.00



    This customer lit burners directly under the food pans and water pans to cook food. This improper use of chafing dishes costed this customer.

    Therefore, if you do not know how to use this equipment, please ask.  Besides, we have video and text links on how to use chafing dishes effectively. There is no shame in asking but ignorance can cost you unnecessarily.