Ordering Process

Allow at least 5 days before your event, to submit a booking order. If your event is happening in less than 5 days contact us first as we may be able to assist you usually if your order is not too big.

Please beware that;

  • All items listed in RED are either depleting in quantity or out of stock.  Therefore, check stock availability prior to booking them.
  • We apply 40% refundable deposit (RD) on equipment hired which is refunded upon return of equipment.
  • The hire charge is based on a 4 day period (including collection and return days) without extra charges. 


Please note that all the links you need to request for a quotation or to submit equipment booking order are available on the Homepage. Otherwise you can access the forms from the "Booking Forms" page from the website menu.


BEFORE STARTING THE BOOKING PROCESS:

  • Take note of the equipment number (PE/000A) for the item(s) you want
  • First check the availability of all equipment that is listed in RED. 
  • Check available appointments from the Bookings Calendar before starting the booking process 
  • Submit either a quotation request form or a booking form. 
  • You will receive a quotation or an invoice via email. Therefore, you must check your inbox and/or junk mail if you have a filter turned on. 
  • Read the email fully for important details and updates about your order.
  • Most importantly, respect the given timeframe within which you MUST make payment or CANCEL your order.
  • Once full payment is received your order is processed and equipment is reserved for you.
  • Where payment is not received within given period, the order is cancelled. 


General quotation:

You can request for a quotation before placing an order by submitting the following;

Once we receive your request, we will prepare and email you a quotation.  Please check your inbox and the junk mail. If you are satisfied with the quotation and would like to place an order, submit the following;

Once we receive this information, an invoice is prepared and sent to you.


New customer:

Complete and submit the following;

Once we receive the form, an invoice is prepared and emailed to you. 

Please check both your inbox and the junk mail.


Returning customer:

Complete and submit the following;


How to Order via WhatsApp 

This option is available ONLY to Returning Customers.

  • Simply click the marketplace icon (highlighted in the picture) and load the equipment you want into the shopping cart.
  • Use (+) and (-) to toggle between increasing and decreasing item quantity.
  • Once your order is received we will send you a link to submit the Customer Additional Information Form

    Buying consumables only:

    If you wish to buy chafing fuel only, please select the;

    An invoice will be emailed to you. Please consider checking both the inbox and the junk mail